Welcome to Clean Master Melbourne (“we,” “us,” or “our”). These Terms and Conditions govern your use of our website, https://cleanmastermelbourne.com.au/, and our curtain cleaning services. By accessing our website or booking our services, you agree to comply with these terms.
1. Services Provided
Clean Master Melbourne specializes in professional curtain cleaning services for residential and commercial clients. Our services include:
- Dry cleaning of curtains
- Steam cleaning
- Stain removal
- Deodorizing and sanitizing
2. Booking and Appointments
- Appointments can be scheduled via phone (0359071540) or email (info@cleanmastermelbourne.com.au).
- A confirmed booking requires agreement on date, time, and service details.
- We reserve the right to reschedule due to unforeseen circumstances (e.g., weather, equipment failure).
3. Pricing and Payments
- Prices are provided upon inspection or based on curtain type and condition.
- Payment is due upon completion of service unless otherwise agreed.
- Accepted payment methods: Cash, Credit/Debit Card, Bank Transfer.
- Additional charges may apply for excessive stains, delicate fabrics, or large quantities.
4. Cancellation & Rescheduling Policy
- Cancellations must be made at least 24 hoursbefore the scheduled appointment.
- Late cancellations or no-shows may incur a fee.
- We reserve the right to cancel or reschedule due to operational issues.
5. Liability & Damages
- While we take utmost care, we are not liable for pre-existing damages or wear and tear.
- Clients must disclose any delicate or high-risk fabrics before cleaning.
- Claims for damages must be reported within 24 hoursof service completion.
6. Website Use
- The content on our website is for informational purposes only.
- Unauthorized use, copying, or distribution of website content is prohibited.
- We are not responsible for third-party links or external websites.
7. Privacy Policy
Your personal information is collected for service purposes only. Refer to our Privacy Policy for details on data handling.
8. Changes to Terms
We may update these Terms and Conditions at any time. Continued use of our services constitutes acceptance of the revised terms.
9. Contact Us
For questions or concerns regarding these Terms, please contact:
📞 Phone: 0359071540
📧 Email: info@cleanmastermelbourne.com.au
By using our website or services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
Thank you for choosing Clean Master Melbourne!
